Last Updated 10^th, July, 2008

We recommend that you print and keep a copy of these Terms and Conditions for future reference.

Digital-4-U Terms and Conditions of Use and Sale

These Terms and Conditions apply to all transactions on this site (www.digital-4-u.co.uk). Please read them carefully. They do not affect your statutory rights.

We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.

Our Contract

You will have an opportunity to check and correct any input errors in your order up until you click the Confirm Order button.

After you confirmed an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in an e-mail when we start to process your order. Please note that these e-mails are acknowledgements, not acceptance of your order.

Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a second e-mail, which confirmed that your order has been accepted. Alternatively, we may decline all or part of your order for any reason, in which case our second e-mail will tell you so.

When deciding whether or not to accept your order we may use certain information about you, including any received from Streamline/PayPal who are our card payment processing agency or other related agencies.

If after acceptance of your order we discover within 5 working days of such acceptance that all of the goods are unavailable, we may terminate the contract and refund or re-credit you within 7 working days for any sum that has been paid by you or debited from your credit card for those goods. In these circumstances, we will inform you as soon as possible.

If within 5 working days of our acceptance of your order we discover that some but not all of the goods are unavailable, we will no longer supply those unavailable goods. In these circumstances we will contact you detailing the goods that are unavailable and offer you the option of cancelling the whole order or amending your order to substitute the unavailable items with alternative goods. If you have not cancelled the order within 14 days of receipt of such notice, we will deliver the available goods in accordance with condition 4 below. We will refund or re-credit you for any sum that has been paid by you or debited from your credit card in respect of the unavailable goods or cancelled order (if you have cancelled it).

Every effort is made to ensure that prices shown on this website are accurate at the time you place your order. If within 14 days of receiving your order (but before the second email which confirm the acceptance of your order) a pricing error is found in respect of any or all of the goods you have ordered, we will notify you as soon as possible detailing the mis-priced goods and offering you the option of:

1 placing a new order at the correct price for those goods;

2 cancelling the whole of your order; or

3 cancelling your order for the mis-priced goods and reconfirming your order for the correctly priced goods.

4 If, within 14 days of receipt of our notice to you, you have not responded by selecting one of the available options at conditions 1 to 3 above then:

(a) if all of the goods you have ordered are found to be mis-priced, the entire order will be cancelled automatically and the Supplier will refund or re-credit you for any sum you have paid for those goods; or

(b) if only some of the goods you have ordered are found to be mis-priced, our contract with you continues and we will deliver the correctly priced goods but we will not be obliged to supply you with the mis-priced goods. In these circumstances we will refund or re-credit you for any sum you have paid for the mis-priced goods.

To avoid any doubt, where goods are unavailable and you order alternative goods from us, or where goods have been mis-priced and you subsequently order such goods at the correct price, these terms of sale shall apply to the order and the supply of the relevant goods, whether the order is placed through our website or otherwise.

Prices and Payment

The total cost of your order will be the price of the products you order plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative.

We accept payment by PayPal, Credit/Debit Card, BACS/CHAPS wired bank transfer or cheque.

We will tell you if your payment cannot be accepted via PayPal or credit/debit card for any reason and may invite you to pay by another method. Please note that products, prices and offers in our eBay Store/Amazon Store may differ from those featured on this site.

VAT and Duty

All prices and charges on this site are in UK pounds.

As trade agency, the goods we (Digital-4-U) sell on this website will be dispatched from our business partners (including our overseas business partners) directly.

Digital-4-U does not collect VAT from customers, hereby, Digital-4-U won't be able to provide customers with an VAT receipt. Instead, the standard non-VAT business invoice and receipt will be provided to customers as proof of purchase.

The price listed on this website is the final price for customers to pay. Customers within the following EU countries don’t need to pay extra for VAT/Duty.

United Kingdom, Belgium, Ireland, Luxembourg, Netherlands, Channel Isles, France, Germany, Austria, Italy, Portugal, Spain, Denmark, Finland, Sweden, Czech Republic, Hungary, Poland.

For those orders which were dispatched directly from our overseas business partners outside EU, we will try our best to clear the import VAT/Duty payment with our partners before the goods were dispatched, however, it is still possible that some customers will received an VAT/Duty invoice from local authority or related couriers. If that is the case, customers have the following options:

Customers can pay the payable VAT/Duty payment first and claim the VAT/Duty reimbursement from us by filling the VAT/Duty reimbursement claim form which available on this website after logging in to the customer's account on this website, we will reimburse customers VAT/Duty cost within 1 working day.

If the VAT/Duty invoice was issued by related courier, customers can contact us with the courier's VAT/Duty invoice copy in email/fax, we will contact the related couriers to clear those invoices for you.

Delivery

Your orders will be dispatched from our business partners (either UK inland or overseas) directly.

Delivery must be to an address in UK or one of the following European countries:

Belgium, Ireland, Luxembourg, Netherlands, Channel Isles, France, Germany, Austria, Italy, Portugal, Spain, Denmark, Finland, Sweden, Czech Republic, Hungary, Poland.

All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipts which will accompany your order.

When payment was processed by PayPal or credit/debit card, the delivery must be identical to your PayPal account verified address or your credit/debit card registered address.

Delivery Charges

We are making every effort to keep our delivery charges as low as possible. Our charge depends on the type of product ordered and whether you choose the standard delivery (7 working days) or express delivery service (3-4 working days). You will always be able to see all applicable charges before submitting your order.

Delivery Times

Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding Bank Holidays). If you order after 3.00pm, please calculate your delivery time as if your order had been placed the following working day. For next week day delivery (if available) please order before 10:00am.

The delivery time will be displayed on the checkout page before you confirming the order.

IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control ( eg. problems obtaining authorization for your payment ) and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

We will notify you which delivery method we will use when we send you our second e-mail. Very occasionally different products in the same order may be delivered separately.

Tracking Your Order

You can track the progress of your order by logging in and then going to ‘My Account’. We will inform you if there are likely to be any unexpected delays.

Missing, Damaged or Incorrect Orders

We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please check that they have been dispatched by using our tracking facility (simply log in and then go to ‘My Account’, ‘My Order History). If your order is not en route to you, please e-mail us at customerservice@digital-4-u.co.uk or telephone +44 (0)845 388 6589. In the unlikely event that a product arrives damaged or faulty, please contact us for replacement/refund.

Return and Refund

Change of Mind Cancellations

You can cancel your purchase at any time up to 7 working days starting the day after delivery by:

#e-mailing us at customerservice@digital-4-u.co.uk to request the product return approval reference number.

#phoning us on +44 (0)845 388 6589 - please have your order reference number and delivery details to hand.

* “working days” means all days other than Saturdays, Sundays and Public Holidays

Your product must be complete and in 'as new' condition e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. It must not have been used or installed. It should be returned with the original box, packing and accessories you received with it. Any software must still be sealed. Any 'Free Gifts' received with the product must also be returned.

If you follow the steps above you will receive a full refund of the product price including the original postage you've paid

We cannot cancel your purchase when:

# there is a extra promotion connected with the product, for example, manufacture cash back promotion and you have already claimed for that extra.

# the seal has been broken on any software CDs, or

# the goods were a special order to your specification.

Whilst the goods are in your possession, you must take reasonable care of them and not use them.

Faulty Goods

The following are guidelines. Wherever possible we will respond to your individual circumstances.

You will always have the option of an exchange or refund if the fault occurs within 7 working days of delivery. In all cases we reserve the right to inspect the product and verify the fault.

To qualify for a refund or exchange the product must be:

# in otherwise "as new" condition; and

# complete with any accessories and free gifts offered with it and, if possible, the original box and packaging.

Please phone us on +44 (0)845 388 6589 (10am to 5pm Monday to Friday, closed on weekends) to request the collection of faulty products from you.

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. non-rechargeable batteries, camera films, ink cartridges etc) the guarantee period is three months from delivery.

If a software is faulty under guarantee we will happily exchange it for the same product or offer a refund.

Any refund due to a fault or other defect will include a refund of the applicable delivery charge. We will also pay for our costs of collecting goods for replacement or refund. Replacement goods are sent by standard delivery only (i.e. premium services are not available).

Products Warranty

If there is a fault with your product within 12 months of delivery (or other defect with your order), we will always offer a prompt repair under Digital-4-U General Product Warranty Terms and Conditions.

Extended warranties which been ordered separately or offered as extra gift are supplied by third party service provider such as MACK camera service, please refer to the specific service provider's terms and conditions to use their services.

Contact Us

You can contact us by:

# Email us at customerservice@digital-4-U.co.uk (all email enquiries will be responded within 24 hours)

# Call us at 0845 388 6589

# Fax: +44 (0) 1382 568 402

General

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Your data protection rights are set out in our Privacy Policy.

Items sold on this website are intended for normal domestic and consumer use and are not intended for resale or commercial use. We reserve the right to refuse access to this website, to remove or edit content, or to refuse or cancel orders at our discretion. If we cancel an order, it will be without charge to you, and we will reimburse any payment made by you.

Digital-4-U is a trading name of Digital-4-U, Unit 2.4 Discovery House, Gemini Crescent, Dundee Technology Park, Dundee, DD2 1SW, United Kingdom. Tel: +44 (0)845 388 6589.